Policies

Late Checkout Policy:
If you require a late check out, please arrange it directly with the Front Desk. Failing to checkout (without prior arrangements) by the scheduled time of 11am will incur an additional room charge of anywhere between $50.00 and up to one full day plus taxes.

Early Checkout Policy:
Your reservation dates were confirmed at the time of reservation and by confirmation email. Any early checkouts will result in full payment of the original reservation.

Lost Key Policy:
Any lost or non-returned keys will be charged a $75.00

Smoking Policy:
All guest rooms and public spaces are 100% smoke-free. A $250 deep cleaning fee will be charged to any guest who violates the smoking policy.

Noise and Disturbance Policy:
We operate a family friendly resort. Any excessive noise in or around the cabins is not acceptable after 10pm. The resort reserves the right to evict and/or charge a noise disturbance fee if compensation is given to other guests due to noise.

Unregistered Guests:
An unregistered guest is considered anyone without a reservation or persons over the maximum allowable room limit. Maximum number of guests in a room is limited to 4 persons in one-bedroom cabins/ Suites, and 6 persons in a two bedroom cabins. Any additional unregistered guests will result in an additional charge of $100 per person and possible eviction of the entire party.

Visitors of Guests:
Visitors of guests must always be accompanied by a registered guest of Castle Mountain Chalets. Visitors of guests must vacate the property by 10pm. Visitors on the property after 10pm will be considered as an unregistered guest.

Pet Policy:
We welcome people and pet-friendly dogs subject to registration and the completion of the pet waiver. There is a pet fee of $25.00+tax per pet/per night. Pets must not be left unattended in rooms or on the property and must always be in control of the owner . Unregistered pets are subject to a $250 fee, eviction, extra cleaning fees and/or damage fees. We do not allow any other pets other than Dogs.

Extra Cleaning Fees:
Before checking out please put dishes in dishwasher and start the wash cycle to avoid the cleaning fee. Dirty dishes left in rooms upon checkout will incur a $25 cleaning fee processed after you have checked out. Permanently stained linens from spilled items such as but not including red wine, oils, nail polish etc., will incur a $100 replacement fee processed after you have checked out. Accidents attributed to pets will incur a $100 cleaning fee processed after you have checked out. Any room which is deemed as unduly dirty by management will incur a $200 cleaning fee processed after you have checked out.

Damage and Missing Items:
Guests are responsible for any damage and/or missing items. This includes loss revenue if the room is put out of order due to damage or missing items. Charges as applicable will apply.

Credit Card Policy:
Total stay must be paid in full at check in. By signing below, you authorize Castle Mountain Chalets to charge the card on file for; the remaining balance owed at check-in, incidental charges and hotel policy fees.

X_____________________________________________Signature of Credit Card Holder
(I understand policies stated above)

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