• Credit Card Policy

    Total stay must be paid in full at check in. By signing, you authorize Castle Mountain Chalets to charge the card on file for; the remaining balance owed at check-in, incidental charges and hotel policy fees.

  • General Booking Policy

    In order to secure your reservation, a deposit of the first night + tax must be taken at time of booking. If your card is declined and your reservation is unsecured, your reservation may be cancelled without notice.

  • General Cancellation Policy

    Cancellations up to 7 days prior to arrival or more will result in a full refund minus a $25.00 administration. Cancellations within and including 7 days prior to arrival will result in a charge of one night's rate plus taxes on your credit card.

  • Christmas Holiday Cancellation Policy

    During the Holiday Season (Dec 15 ~ Jan 04) cancellations of up to 30 days prior to arrival or more will incur a $50.00 administration fee. Cancellations within and including 30 days prior to arrival will result in the loss of your full deposit received at the time of booking.

  • Non-Refundable Booking Cancellation Policy

    The cancellation of a non refundable booking with result in the loss of the full deposit and full amount of stay.

  • Group Booking Policy

    Bookings of 3 – 5 rooms under the same name or for the purpose of a tour group or event are automatically considered group bookings.

  • Group Cancellation Policy

    Cancellations up to 30 days prior to arrival or more will incur a $50.00 administration fee per room. Cancellations within and including 30 days prior to arrival will result in the loss of your full deposit received at the time of booking. This applies to all event group booking (example: weddings, company retreats, family reunions, etc).

  • Contracted Group Booking Policy

    Bookings of greater than 5 rooms fall under our Contracted group policy and must be made directly with the hotel, please call 403 762 8829 to make a booking of more than 5 rooms, bookings may be cancelled if a contract is not signed 60 days prior to arrival date.

  • Contracted Group Cancellation Policy

    Any bookings made under a contracted agreement between Castle Mountain Chalets and third parties are subject to the cancellation policy outlined in the agreement.

  • Security Deposit

    On check in, a security deposit of $250 will be preauthorized to your credit card. Provided there are no extra charges due to incidentals, hotel policy violations, or extra cleaning fees the security deposit to be returned will be processed within 24 hours of check out, however your banking institution may take longer to process the amount to your account. In the event a preauthorization via credit card cannot be obtained, $500 cash will be accepted as a security deposit. A cash security deposit will be returned via cheque at checkout provided there are no extra charges due to incidentals, hotel policy violations, or extra cleaning fees. No other forms of payment will be accepted as a security deposit.

  • Extra Cleaning Fee Policy

    Before checking out please put dishes in dishwasher and start the wash cycle to avoid the cleaning fee. Dirty dishes left in rooms upon checkout will incur a $25 cleaning fee processed after you have checked out. Permanently stained linens from spilled items such as but not including red wine, oils, nail polish etc, will incur a $100 replacement fee processed after you have checked out. Accidents attributed to pets will incur a $100 cleaning fee processed after you have checked out. Any room which is deemed as unduly dirty by management will incur a $200 cleaning fee processed after you have checked out.

  • Upgrade/Room Change Policy

    Upgrades and Room Changes are subject to availability, if you would like to upgrade or change your room type after booking, please dont hesitate to call and we can discuss available options.

  • Late Checkout Policy

    If you require a late check out, please arrange it directly with the Front Desk. Failing to checkout (without prior arrangements) by the scheduled time of 11am will incur an additional room charge of anywhere between $50.00 and up to one full day plus taxes.

  • Early Checkout Policy

    Your reservation dates were confirmed at the time of reservation and by confirmation email. Any early checkouts will result in full payment of the original reservation.

  • Lost Key Policy

    Any lost or non-returned keys will be charged a $50.00.

  • Smoking Policy

    All guest rooms and public spaces are 100% smoke-free. A $250 deep cleaning fee will be charged to any guest who violates the smoking policy.

  • Noise and Disturbance Policy

    We operate a family friendly resort. Any excessive noise in or around the cabins is not acceptable after 10pm. Please respect quiet time hours between 10pm and 7am. Music both inside and out must cease and voice volume must commensurate with quite hours. Noise complaints will incur a $300 fee per complaint and may result in eviction without compensation. The resort reserves the right to evict and/or charge a noise disturbance fee if compensation is given to other guests due to noise.

  • Unregistered Guest Policy

    An unregistered guest is considered anyone without a reservation or persons over the maximum allowable room limit. Maximum number of guests in a room is limited to 4 persons in one-bedroom chalets/suites, and 6 persons in a two bedroom chalets. Any additional unregistered guests will result in an additional charge of $100 per person and possible eviction of the entire party.

  • Visitors of Guests Policy

    Visitors of guests must always be accompanied by a registered guest of Castle Mountain Chalets. Visitors of guests must vacate the property by 10pm. Visitors on the property after 10pm will be considered as an unregistered guest.

  • Pet Policy

    We welcome people and pet-friendly dogs subject to registration and the completion of the pet waiver. There is a fee of $25.00 per pet per day (no charge for CNIB dogs). There is a maximum of 2 dogs per unit permitted. The Mountain View Suites are not suitable for pets and should not be booked if you intend of bringing your pet. Pets must not be left unattended in rooms or on the property and must always be in control of the owner. Unregistered pets are subject to a $250 fee, eviction, extra cleaning fees and/or damage fees. It is with regret that we do not allow any other type (Cats, Reptiles, Birds etc) of pet to accompany you during your stay.

  • Damage and Missing Item Policy

    Guests are responsible for any damage and/or missing items. This includes loss revenue if the room is put out of order due to damage or missing items. Charges as applicable will apply.

  • Media/Influencer Policy

    If you would like to request a media/influencer visit, we are happy to work with you under the conditions set out in our Social Media Agreement. If you would like to proceed with an application, please forward the completed Social Media Agreement to info@castlemountain.com. The agreement is non negotiable.